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Next-Generation Technical Operations


Next-generation technical operations (NGTO) are the advanced technologies and processes to optimize the management and delivery of IT services.  NGTO focuses on leveraging automation, artificial intelligence (AI), machine learning (ML), and other emerging technologies to improve operational efficiency, reduce costs, and enhance the overall quality of IT services.

As organizations face more complex IT environments and the need to manage a wide range of technologies and platforms, NGTO is becoming increasingly important. By adopting NGTO practices, organizations can streamline their IT operations, reduce costs, and improve the quality of their services, leading to improved business outcomes.


Sourcing and vendor management can be achieved through advanced NGTO technologies to manage and optimize relationships with vendors and suppliers of IT services and products.  NGTO sourcing and vendor management focuses on leveraging automation, analytics, and other emerging technologies to improve vendor performance, reduce costs, and enhance the overall quality of IT services.

NGTO sourcing and vendor management are becoming increasingly important as organizations optimize their IT operations and improve the quality and reliability of their IT services.  Organizations can better manage vendor relationships, reduce costs, and improve performance by leveraging advanced technologies and processes.

We help our clients drive NGTO sourcing and vendor management projects in several ways:

  • Assessing potential vendors and evaluating their capabilities and suitability for the organization’s needs. This can include assessing vendors’ technical expertise, service level agreements, pricing, and other factors
  • Development of a vendor management strategy that aligns with the organization’s business goals and objectives through the development of criteria for evaluating vendors, establishing governance and oversight processes, and defining vendor performance metrics
  • Negotiate vendor contracts aligned with the organization’s business goals and objectives. This can include ensuring that contracts contain appropriate service level agreements, pricing, and other terms that are favorable to the organization
  • Conduct regular vendor performance reviews to monitor vendor performance against established metrics and identify areas for improvement. This may include using analytics and other advanced technologies for cost savings and performance improvement
  • Guidance on industry-leading practices for vendor management, including vendor management, including vendor risk management, contract negotiation, and vendor collaboration



NGTO IT Financial and Performance Management refers to a collection of practices and procedures employed to manage IT operations’ financial and performance. It utilizes data-driven insights to enhance IT operations’ efficiency, effectiveness, and cost-effectiveness. This involves using various tools and techniques to monitor, measure, and analyze IT performance metrics, such as system availability, response times, and service levels. It also includes gathering, analyzing, and reporting financial data associated with IT operations, such as budgeting, forecasting, and cost allocation.

An NGTO IT Financial and Performance Management engagement aligns IT operations with the organization’s goals and objectives while providing value to the business. Utilizing data to make informed decisions can help organizations optimize their IT operations, decrease expenses, and enhance the quality of their services.

Our engagements help our clients improve their IT operations by providing advice, guidance, and support in financial management, performance management, and process improvement, ultimately driving business value for the organization.  We are frequently called upon to undertake projects focused on the following:

  • Assessment of current IT operations, financial management, and performance management practices to identify strengths, weaknesses, and areas for improvement
  • Development of recommendations for improving IT financial and performance management processes, such as budgeting, forecasting, cost allocation, and performance monitoring
  • Implementation of recommended improvements, which may include developing new policies and procedures, creating new tools and metrics, and training staff on new processes
  • Monitoring and measuring the efficacy of the improvements and identifying further opportunities for optimization and improvement

WiserWulff uses advanced technologies and leading NGTO practices to streamline and optimize the cost and efficiency of IT operations. We employ various strategies and approaches, such as automating routine tasks, leveraging cloud computing to reduce infrastructure costs, implementing agile development methodologies, and adopting advanced analytics tools to gain insights into IT performance and identify areas for improvement.

Through NGTO, IT Cost and Process Optimization, we enable organizations to deliver IT services more efficiently and effectively. Organizations typically reduce costs, increase productivity, and improve customer satisfaction by optimizing IT processes.  This can help businesses to remain competitive and drive growth in an increasingly digital and technology-driven landscape.

We provide our clients with deep knowledge and experience in the following ways:

  • Current state assessment of IT processes and cost, including areas that need improvement; definition of project scope and development of a roadmap for implementation
  • Strategy development for cost optimization that includes reducing waste, improving efficiency, and optimizing processes
  • Identification and evaluation of the most appropriate technology solutions for optimizing IT processes and reducing costs – including cloud computing, automation tools, and other emerging technologies
  • Implementation of leading practices for IT cost and process optimization, such as agile development methodologies, lean principles, and continuous improvement practices
  • Analysis of the results of implementation projects, including the impact on costs, efficiency, and customer satisfaction through reports and dashboards to provide ongoing monitoring and measurement of IT performance

By optimizing IT processes, organizations can reduce costs, increase productivity, and improve customer satisfaction. This can help businesses to remain competitive and drive growth in an increasingly digital and technology-driven landscape.


NGTO IT asset management leverages advanced technologies such as automation, artificial intelligence (AI), machine learning (ML), and predictive analytics to efficiently manage an organization’s IT assets.

In the traditional approach to IT asset management, hardware, software, and network infrastructure are managed manually, which can be time-consuming and error-prone. NGTO, on the other hand, utilizes technology to automate various processes, including asset discovery, tracking, and maintenance. This results in faster response times, improved accuracy, and reduced costs.

Today, NGTO plays a crucial role in IT asset management.  It enhances organizational efficiency and cuts costs by automating repetitive asset management tasks, freeing resources for more critical initiatives. Moreover, advanced analytics and predictive modeling help optimize IT asset usage and identify potential issues before they escalate.

NGTO can assist organizations in managing security risks related to their IT assets. By constantly monitoring and analyzing asset usage patterns, organizations can detect possible security threats and take preventive measures to reduce them. In summary, this approach helps our clients to:

WiserWulff leverages leading-edge technology to automate many processes of asset management. This allows our clients to:

  • Improve operational efficiency and reduce cost
  • Optimize asset usage
  • Improve accuracy
  • Identify potential issues before they become critical
  • Better manage security risks

We work closely with our clients to define and develop projects to identify areas where automation, AI, ML, and predictive analytics can be applied to improve asset management processes. As a standard, our approach includes:

  • Current state IT asset management assessments to identify areas where automation and advanced analytics can be applied, including a detailed review of the organization’s asset inventory, asset tracking procedures, and asset maintenance processes
  • Development of a road map for implementing NGTO IT asset management, including a detailed plan for deploying automation, AI, ML, and predictive analytics technologies to optimize asset usage, improve efficiency, and reduce costs
  • Roadmap implementation in conjunction with the internal IT teams or third-party vendors to deploy new technologies, develop new policies, and train staff on new processes
  • Monitoring and optimizing new NGTO IT asset management processes, including ongoing data analysis to identify areas for further improvement, as well as reviews of the latest methods to ensure they continue to meet the organization’s goals

At WiserWulff, we leverage cutting-edge technologies and apply leading NGTO practices to IT business operations to improve efficiency, reliability, and scalability. We establish a more flexible, proactive, and responsive IT environment by incorporating integrated automation, artificial intelligence, machine learning, and data analytics into IT business operation processes.

NGTO is significant as it can remarkably enhance the efficiency and effectiveness of IT operations. This can reduce costs, increase productivity, and improve the overall quality of service. By using automation and AI, organizations can reduce the time and effort spent on routine tasks, allowing IT staff to concentrate on more strategic initiatives. Moreover, NGTO can increase the speed and accuracy of incident detection, diagnosis, and resolution, reducing downtime and improving service availability.

NGTO assists organizations in adapting to the rapidly changing IT landscape, which sees new technologies and service delivery models emerging at an unprecedented pace. By implementing NGTO practices, organizations can construct more robust, scalable IT infrastructures that readily adapt to new technologies and business requirements. NGTO is essential in modernizing IT operations, enabling organizations to become more agile, efficient, and competitive in an increasingly digital business environment.

Our consultants work closely with clients to:

  • Prepare readiness assessments to determine if the current IT operations are ready for NGTO. This is done by reviewing existing IT processes, technologies, and organizational structure, as well as identifying potential obstacles and risks
  • Develop a roadmap that outlines the steps required to implement a function NGTO. This often includes identifying technologies and tools that will be necessary, defining the roles and responsibilities of IT staff, and outlining a timeline for implementation
  • Design the NGTO processes tailored to an organization’s goals and needs. This can involve identifying areas where automation can help AI can be leveraged to improve efficiency, as well as defining metrics for measuring success
  • Implement the NGTO, including project leadership, overseeing the deployment of new technologies, and training staff on how to use them, leveraging organizational change management techniques and skills as appropriate
  • Monitor and optimize activities through an analysis of performance metrics, identifying areas for improvement and making recommendations for optimization to improve the effectiveness

The trend towards NGTO in IT Service Management (ITSM) emphasizes using emerging technologies and leading practices to improve IT operations’ efficiency, agility, and effectiveness. This evolution is driven by various factors such as automation, artificial intelligence, machine learning, cloud computing, and development operations (DevOps). NGTO for ISTM involves the following:

  1. Automation – tools that can automate routine tasks such as software deployment, patch management, and systems monitoring, freeing IT teams to focus on higher-value activities.
  2. Artificial Intelligence and Machine Learning – these technologies can analyze data, identify patterns and anomalies, and automate decision-making processes to resolve issues more quickly.
  3. Cloud Computing – cloud platforms provide a scalable and flexible infrastructure for IT operations, enabling teams to deploy and manage services and applications quickly.
  4. DevOps – tools, and practices emphasizing collaboration, automation, and continuous delivery to improve application development, deployment speed, and quality.
  5. Advanced Analytics – tools enabling IT teams to analyze large volumes of data and identify patterns and insights to improve IT operations.

We help our clients achieve NGTO ITSM projects in the following ways:

  • A thorough needs assessment of the company’s ITSM practices and capabilities to identify areas for improvement and opportunities for NGTO ITSM
  • A strategic plan, based on a needs assessment, for the implementation of the NGTO ISTM, including goals, objectives, timelines, and performance measures
  • Tools identification and implementation to support the performance of the new ISTM environment
  • Training and organizational change management to ensure the company’s IT staff is equipped to use the new tools and technologies and that the organization is prepared for the changes that will come with the NGTO ITSM initiative
  • The monitoring of progress and measuring outcomes against the strategic plan and performance measures to adjust as necessary to achieve stated objectives
  • Leading practice recommendations to help our customers achieve the most effective and efficient NGTO ISTM environment possible

The NGTO ISTM improves IT operations by incorporating innovative technologies and industry-leading practices. This results in increased efficiency for the IT team, faster response to evolving business requirements, and enhanced customer experience.


Many organizations need help with corporate IT infrastructures that have been cobbled together over the years, forming a costly collection of antiques incapable of providing modern-day business value.  The NGTO portfolio, application, and platform rationalization refers to assessing and optimizing an organization’s IT infrastructure to ensure it meets the business’s needs.  It involves reviewing the applications, platforms, and tools in use, identifying areas for improvement, and developing a roadmap to achieve the desired state.

During the portfolio rationalization process, torganization’s entire application portfolio is reviewed, and each application is categorized based on its business value, cost, risk, and potential for consolidation or retirement.

The process of application rationalization involves evaluating each application’s technical architecture, functionality, and alignment with the business’s strategic goals. This assessment helps identify opportunities to optimize or enhance the application landscape, reduce expenses, and increase the application’s value to the business.

Platform rationalization is a process where an organization assesses its IT platforms and infrastructure to find ways to consolidate, standardize, or move to cloud-based solutions. This leads to decreased complexity, improved agility, and greater scalability and resiliency.

Optimizing IT investments, improving service delivery, reducing costs, and enhancing the overall IT experience for end-users can be achieved through portfolio, application, and platform rationalization. This ongoing process requires regular review and optimization to ensure that the organization’s IT infrastructure remains aligned with its business goals and objectives.

We provide our clients with invaluable support, guidance, and project leadership in achieving NGTO portfolio, application, and platform rationalization.  We support our clients through the following:

  • Deep subject matter experience in portfolio, application, and platform rationalization through insights and leading practices based on experience working with similar organizations
  • An objective view of the organization’s IT landscape, free from biases and politics; allowing for the identification of areas for improvement and prioritization of initiatives based on their potential impact on the business
  • Strategic alignment of the IT strategy with the overall business strategy; identifying opportunities to leverage technology to improve business outcomes and drive growth
  • Roadmap development for the reduction or implementation of the portfolio, application, and platforms through goals, objectives, KPIs, identified initiatives, and prioritization based on impact and feasibility, along with a timeline for execution
  • Organizational change management – communicating the rationale for the changes, identifying and managing stakeholders, and helping manage resistance or pushback

Service Automation is key to elevating and streamlining IT operations to the next generation.   NGTO service automation is the automation of repetitive tasks, such as monitoring, logging, and incident response, as well as leveraging analytics and AI to improve the accuracy and efficiency of operations.

Modern-day service automation is a key enabler of digital transformation. It improves IT operations’ speed, reliability, and scalability, reducing costs and increasing agility, freeing IT teams to focus on strategic initiatives that drive business value.

Some examples of next-generation service automation include:

  • Monitoring and logging automation to monitor system performance and identify potential issues in real-time, including tools that use machine learning to identify patterns and anomalies in log data, allowing IT teams to proactively address the problems before they become critical.
  • Incident response automation tools can triage and remediate incidents quickly and efficiently using AI to analyze incident data, suggest the best action, and automate workflows that ensure incidents are handled consistently and efficiently.
  • Automated configuration management tools to deploy and manage infrastructure and applications at scale, including tools that can use configuration templates to automate the deployment of new infrastructure and tools that automate the configuration of applications.
  • Predictive analytics to identify and forecast potential issues before they occur, including tools that use machine learning to analyze data from across the IT landscape, identify patterns, and predict problems before they become critical.

We deliver service automation projects for our clients.  Our consultants work with clients to:

  • Develop a service automation strategy that aligns with the organization’s business objectives by outlining goals, identifying opportunities for automation, and building frameworks for implementation,
  • Vendor selection support so the right software and technologies are evaluated and selected to drive service automation improvements
  • Identifying process improvement and optimization opportunities and developing new processes that leverage automation
  • Organizational change management to help identify and manage stakeholders’ transition to the new service automation environment
  • Establishing metrics and KPIs to measure the success of the service automation projects and initiatives, including success criteria, tracking progress, and making adjustments based on data-driven insights