Del Monte

Situation

Del Monte Foods is a worldwide market leader in the food industry. The multi-billion dollar company employs over 15,000 people across the world with dozens of strategically-located distribution centers in North America.

Located in Pittsburgh, PA, the Del Monte IT Division manages the company’s technology platform, supporting worldwide operations. Like most global companies, Del Monte struggled to successfully deliver technology transformation projects and was seeking direction on how to develop an effective project management environment across the enterprise.

Task

WiserWulff’s senior project management consultants first assessed and evaluated the state of Del Monte IT Division’s enterprise project management environment in order to establish a baseline or “known state”. Based on the results of this assessment, WiserWulff provided recommendations on how to reach the envisioned enterprise project management environment. Finally, WiserWulff consultants drafted a detailed Tactical Plan for the implementation of the suggested changes.

Enterprise Project Management Assessment

WiserWulff assessed the key components of Del Monte’s current project management environment by applying our proprietary Project Management Maturity Model.

Seven key competencies were evaluated to rate Del Monte’s existing project management capabilities and maturity level:

• Knowledge management
• Process standards, methods and procedures
• Technologies
• Decision support
• Portfolio & resource management
• Professional development
• Continuous process improvement

For each of the seven project management competencies, a score was assigned from a judgment-based scoring system, based on a qualitative assessment. Through the assessment process, WiserWulff identified the following key issues:

• Project management related standards were being developed by some groups within the enterprise, but these standards had not been institutionalized.
• There was a lack of visibility at the project level as well as at the program level in the following project management areas:
  • Strategic planning (long term as well as short term)
  • Resources management
  • Prioritization (project level as well as task level)
  • Project performance
  • Project information
• Problems were caused by the lack of formal procedures and policies rather than by people issues.
• There was no Project Management Office (PMO) in charge of developing centralized and standardized project management policies as well as enforcing their application across the organization.
• There was a lack of definition of the project manager role, which led to issues related to power and authority.
• The project management team was lacking key competencies that required training.
• There was a lack of techniques and tools for scope definition and for estimating.
• There was no evidence of monitoring, tracking and reporting on project progress across the enterprise.
• There was a lack of tools and techniques for gathering, sharing, and utilizing project related information to support the strategic decision making process.
• The project management environment was “reactive” rather than “proactive”. Projects were generated mostly by stakeholders’ demand rather than as planned strategic choices.

Actions

To reach the envisioned enterprise project management environment, WiserWulff recommended the following courses of action:

• Implement a focused Project Management discipline to promote the role of the project manager.
• Provide training, coaching and mentoring, each of which is vital to improving performance and ensuring accuracy of project methodology implementation.
• Define, develop and/or enhance existing Del Monte project management methodologies, procedures, and templates.
• Assure that consistent project management methodologies, processes, and templates are applied across the organization by developing a project management revision system via semi-weekly Critical Threat Reviews (CTR).
• Develop and provide a Resource Management Plan, PM/PMO infrastructure, and executive support that assist enforces responsibility, ownership, and timely deployment of the Project Management Maturity Methodology.
• Implement an EPM solution that will meet Del Monte’s planning, monitoring, tracking and reporting requirements.
• Implement a phased approach to resolve the project management issues.

Tactical Plan

WiserWulff developed a phased approach to implementing the necessary changes. As a result, the Tactical Plan was divided into two major phases, addressing short and long term needs. In the short term, resource management, visibility and integration problems could be solved by enhancing existing “in-house” tools through an “ad-hoc” Microsoft Project-based solution. In the long term, Del Monte needed to invest in a more extensive and comprehensive initiative aimed at establishing an enterprise project management methodology and thereby improving its Project Management Maturity level.

The WiserWulff team also developed a detailed implementation project plan which provided information on resources, schedule, tasks dependencies, etc. Following are the major tasks of the plan:

• Develop detailed implementation
• Configure and install Project Server
• Develop an initial Microsoft Project technology solution
• Define and develop the enterprise project management methodology
• Support the implementation of the enterprise project management methodology
• Training
• Communication plan

Results

Del Monte greatly benefited from the project management expertise and the external, objective perspective WiserWulff provided. The Del Monte team effectively identified known and unknown problems and clearly understood the current state of project management maturity compared to its actual need for project management.

As a result, the Del Monte team realized the need for more structural changes in the enterprise project management environment – within the IT division and across the entire enterprise – to improve overall Del Monte Food operational efficiency.