Situation
Global language learning services company had launched a customer sales and delivery digital transformation. Following the launch, it struggled to gain traction and had a challenging digital delivery. After a 1-year development cycle, the prototype system completely failed in testing, and the company struggled to launch a new global organization to support the new digital product delivery. The systems were based on the components of Salesforce.com, AWS, NetSuite, and custom student, instructor, and corporate portal.
Task
Recognizing this strategic initiative was failing, the CEO and Salesforce.com development partner recognized the need to establish an overall PMO structure, standards, governance, status reporting, risk and issues management, MVP strategy, and roadmap to drive the project to a successful completion
Actions
Initiated and implemented global PMO business processes integrated with the Agile development processes being used to launch a global delivery organization for the digital product, remediate the solution and launch the MVP solution:
- Created program-wide roadmap, work plan, status tracking and reporting, Agile reporting, RAID log and management processes, and design, development, and testing standards
- Managed the design, testing, and launch of the Global Language Delivery (GOLD) organization, first in the US and then globally, to support LATAM, EMEA, Japan, and APAC, as well as franchise customers
- Managed the remediation, testing, conversion, and launch of the global online and asynchronous learning platforms, first in the US and then globally by region and franchise customers
- Post successful MVP launches, the PMO continued to successfully manage the digital transformation build-out and process improvement, new platform capabilities, platform & support languages development, and organization transformations.
Results
With WiserWulff’s guidance, the client experienced the following benefits:
- Enhanced operating efficiency, revenue, product flexibility, and global process standardization with reduced costs.
- Established the platform for additional future product and customer sales growth